We know plans change! While we can’t guarantee all orders can be adjusted after checkout, we may be able to help within the first 30 minutes after your order is placed. 🕒 Order Changes Within 30 Minutes. If it’s been 30 minutes or less since you pla
We understand that sometimes you need to cancel an order—and we’ll do our best to help if it’s still early in the process. If it’s been 30 minutes or less since your order was placed, please contact us right away.We’ll do everything we can to stop th
Thanks for your interest! At this time, we do not offer local pickup for online orders. Our warehouse is not open to the public, and we do not have a retail storefront—all orders placed through our website are shipped directly to you. This allows us
We want you to be 100% satisfied with your Epic Gardening order. Here's how to initiate a return:. For Epic Gardening Orders:Start your return by clicking HERE. Please ensure your return meets the conditions in our Return Policy. Key Points:. Eligibi
Galvanized steel is durable but can be bent back easily. Minor bends, especially on corners, can be fixed quickly. Here’s a video from Kevin on how to do it:. Tip: Use a cloth to protect the metal. When assembling, place the bent panel under the non-
If a panel is missing pre-drilled holes, please contact us at [email protected]. We can send replacement panels or offer another solution. If you'd like to drill the holes yourself, follow these steps:. Be sure to inform customer serv
We’re excited to offer our products through trusted sales partners, including third-party platforms like Amazon, Facebook/Meta, Instagram, TikTok, and Shop. These platforms make it easier for you to purchase our products wherever is most convenient f
We take germination issues seriously—our seeds are tested to meet high standards. If you experience poor or no germination, please report it through our Return Portal for a refund, exchange, or store credit. You won’t need to send the seed packet bac
If a seed variety runs out of stock after you’ve placed your order, we may send a suitable substitution or refund the cost at our discretion. Items marked "Out of Stock" on the website will not be available for purchase.
Our system is designed to protect both our gardeners and our business. Occasionally, an order may be flagged as "High Risk" and canceled for security reasons. Why Was My Order Flagged?. What to Do Next:.