We’re sorry, but once your order is in process, we can’t make changes. No worries though! You can place a second order with the items you’d like to add. If your second order doesn't meet the free shipping limit, just reach out to our customer service
We’ll do our best to help with cancellation requests! However, once an order has a tracking number, we can’t cancel it. Good news—most items are eligible for free returns or exchanges within 30 days. For more details, check out our Return and Refund
We’re excited that you’re ready for your gardening goodies! However, we don’t have a storefront or offer order pickups at this time due to safety and liability reasons. Your order will be shipped directly to you, and we appreciate your understanding
For Epic Gardening Orders:Start your return by clicking HERE. Please ensure your return meets the conditions in our Return Policy. Once we receive and inspect the item, your refund will be processed. Note: For items shipped in multiple boxes (like ga
Yes! Galvanized steel is durable but can be bent back easily. Minor bends, especially on corners, can be fixed quickly. Here’s a video from Kevin on how to do it:. Tip: Use a cloth to protect the metal. When assembling, place the bent panel under the
If a panel is missing pre-drilled holes, please contact us at [email protected]. We can send replacement panels or offer another solution. If you'd like to drill the holes yourself, follow these steps:. Be sure to inform customer serv
No need to worry! The powder coating isn’t the main protection—the steel and galvanization prevent rust, even with scratches. Please send pictures of the damage to [email protected], and we’ll offer solutions such as touch-up paint or
We’re excited to offer our products through trusted sales partners, including third-party platforms like Amazon, Facebook/Meta, Instagram, TikTok, and Shop. These platforms make it easier for you to purchase our products wherever is most convenient f
We take germination issues seriously—our seeds are tested to meet high standards. If you experience poor or no germination, please report it through our Return Portal for a refund, exchange, or store credit. You won’t need to send the seed packet bac
If a seed variety runs out of stock after you’ve placed your order, we may send a suitable substitution or refund the cost at our discretion. Items marked "Out of Stock" on the website will not be available for purchase.
Our system is designed to protect both our gardeners and our business. Occasionally, an order may be flagged as "High Risk" and canceled for security reasons. Why Was My Order Flagged?. What to Do Next:.