How Do I Return an Item?Updated 17 days ago

We want you to be 100% satisfied with your Epic Gardening order. Here's how to initiate a return:

For Epic Gardening Orders:
Start your return by clicking HERE. Please ensure your return meets the conditions in our Return Policy. 

Key Points:

• Eligibility: Most products can be returned within 30 days of delivery if they are unused and in their original packaging.

• Exceptions: We do not accept returns for seeds, bulbs, garlic, live goods, and opened seed cells due to state and agricultural regulations.

• Multiple Boxes: For items shipped in multiple boxes (like garden beds), initiate a separate return for each box to receive the correct number of shipping labels.

• Refunds: Once we receive and inspect your return, we'll process your refund to the original payment method, excluding any shipping fees paid. Refunds are typically processed within 5–7 business days.

For Botanical Interests Orders:
Visit Botanical Interests Returns, Refunds, & Exchanges for more information.