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Account Questions

How Do I Place a Gift Order for Someone Else?

Yes! Our garden products are perfect gifts. You can send them anywhere in the continental U.S. Just enter the recipient's shipping details and your billing info during checkout. Tracking updates will be sent to the email you provide, so you’ll know e

How Do I Reset My Account Password?

Need to reset your password? No problem! Follow these steps to get back to your gardening dashboard:. That's it! Your access to the Epic Gardening world is restored. While you're here, don't forget to explore our gardening resources for more inspirat

How to Find My Saved Cart Items

Lost track of items in your cart? Here's how to find them:. Device: Were you shopping on a different device? Items added on one device may not show on another. Browser: Ensure you're using the same web browser (e.g., Google Chrome, Safari, Firefox, o

How to Use PayPal at Checkout (Updated 08/22/24)

We are excited to announce that PayPal is now available as a payment option at checkout!. However, if you are already signed in to your account, Shopify might default to Shop Pay instead of PayPal. How to Use PayPal at Checkout. Sign in as a Guest: D

Is It Safe to Use My Credit/Debit Card?

Yes! Your security is our top priority. We use advanced encryption technology to protect your credit and debit card information. Rest assured, your personal details remain confidential, and we never sell your information. Shopping with us is safe, se

What Payment Methods Do You Accept?

Accepted. We accept most major credit & debit cards, Epic Gardening Gift Cards, Amazon Pay, Apple Pay, MetaPay, GPay, and Shop Pay (which may allow payment plans), and PayPal. You can select your payment type once you enter the check-out portion of t

Where Can I See My Orders?

To view your orders, log into your account at www.epicgardening.com. Once logged in, look to the left-hand side and click on "Order History.". Here, you can see the details of each order, from the seeds you've purchased to the gardening tools you've

Why Is There Tax on My Seeds?

Why Was I Charged Twice for My Order?

Seeing two identical charges on your card for a single purchase can be concerning, but there are several potential reasons for this issue:. To resolve this issue, you should take the following steps:. If the double charge remains unresolved or if you

Why Was Tax Not Applied to My Order?

We apply taxes based on specific state requirements, which may vary depending on factors like transaction volume and location. In some cases, tax may not be required and therefore will not appear at checkout. If your order did not include tax, it mea