Live Goods FAQUpdated 10 months ago
- Is there Express Shipping?
- We do not offer express shipping. All items are shipped ground and arrive in 1-4 days for 98% of customers.Â
- How long to ship?Â
- Orders will be shipped in 1-2 business days. Â Initial shipping will take place on Mon, Wed and Fri with the ability to flex up if demand is needed to 5 days a week. E.g., Orders placed on Friday will ship on Monday, Orders placed Monday will ship on Wednesday and orders placed on Tuesday will also ship on Wednesday.
- How will it ship?
- See note above but from our York, SC location, most metros are 1-3 day shipments and almost the entire country can be reached in 4 days. Deliveries take place Mon-Sat for customers.Â
- How will a 10-pack ship?
- 10-pack ships in the normal packaging. Â Large trees 3 ft.+ ship max of 2 per box. Â Some smaller SKUs will ship all 10 in one box with care being taken to keep each separated.
- Do I need to be home?
- You do not, these are normal deliveries just like any other product delivered through FedEx Home Delivery. Â We do however recommend that you adjust your delivery confirmation email (if applicable) to let customers know to unpack their box immediately.
- Do I need a loading dock / and or where will it get dropped?
- No, these will be placed where your FedEx driver normally places your packages.
- Is your packaging recyclable? and/or what/how is it packaged?
- A majority of the packaging is recyclable. Â There are however, 1 poly-bag per plant that encloses the nursery container to both retain moisture and prevent soil loss as well as zip ties for secure transport.
- How soon do I need to plant my tree/shrub, etc?
- We actually recommend giving it a few days to acclimate in a shady location before planting. Â This allows the plant to recover from shock before introducing it to a new climate. Â Here is a quick macro that you can adjust for your needs.