Live Goods FAQ

Is there Express Shipping?
- We do not offer express shipping. All items are shipped ground and arrive in 1-4 days for 98% of customers.
How long to ship?
- Orders will be shipped in 1-2 business days. Initial shipping will take place on Mon, Wed and Fri with the ability to flex up if demand is needed to 5 days a week. E.g., Orders placed on Friday will ship on Monday, Orders placed Monday will ship on Wednesday and orders placed on Tuesday will also ship on Wednesday.
How will it ship?
- See note above but from our York, SC location, most metros are 1-3 day shipments and almost the entire country can be reached in 4 days. Deliveries take place Mon-Sat for customers.
How will a 10-pack ship?
- 10-pack ships in the normal packaging. Large trees 3 ft.+ ship max of 2 per box. Some smaller SKUs will ship all 10 in one box with care being taken to keep each separated.
Do I need to be home?
- You do not, these are normal deliveries just like any other product delivered through FedEx Home Delivery. We do however recommend that you adjust your delivery confirmation email (if applicable) to let customers know to unpack their box immediately.
Do I need a loading dock / and or where will it get dropped?
- No, these will be placed where your FedEx driver normally places your packages.
Is your packaging recyclable? and/or what/how is it packaged?
- A majority of the packaging is recyclable. There are however, 1 poly-bag per plant that encloses the nursery container to both retain moisture and prevent soil loss as well as zip ties for secure transport.
How soon do I need to plant my tree/shrub, etc?
- We actually recommend giving it a few days to acclimate in a shady location before planting. This allows the plant to recover from shock before introducing it to a new climate. Here is a quick macro that you can adjust for your needs.

If you have any issues contact us at customerservice@epicgardening.com. A member of our customer service team will get back to you on the next business day.

Want more gardening info? Check out our other resources:

Live Goods FAQUpdated a month ago